Refund policy

No Returns on custom private/commissioned orders.

Returns will be processed after the items are inspected and declared in their original condition. Please allow 3 business days from when it is delivered for your return to be processed.

You may return an item within the first 14 days after receipt so long as the items are in the original condition for a full refund, this excludes bargain items.

You may exchange an item within 30 days of receipt for another item.
Items bought at 40% off or over are eligible only for exchanges, unless noted in the product description. Items marked clearance cannot be returned.
No refunds are available for sale items – only exchange.
Products must be in the condition you received them and in the original box and/or packaging.

A separate box should be used to ship shoes/sneakers back with the original box inside. The original shoe box cannot be used as packaging for shipping.

Items worn, with stains cannot be returned. If you do ship such items, Flight Of Fancy/Univer Soles will not be responsible for processing and returning such items.

Shipping & handling is not refundable for returns.